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Has the Artisan Coffee Sector lost the plot?

When & Where

14:00 - 14:30, Monday 5th March 2018


Café Commerce Stage


David Blair


Have we become more coffee focused than customer focused? How can we find that balance of serving great coffee to customers but without patronising and bamboozling them? How great does great coffee really have to be? What’s happened to good old-fashioned great customer service in some artisan coffee shops?