< Back to Full Programme

Has the Artisan Coffee Sector lost the plot?

When & Where

14:00 - 14:30, Monday 5th March 2018

Location

Café Commerce Stage

Speakers

David Blair

Level

Have we become more coffee focused than customer focused? How can we find that balance of serving great coffee to customers but without patronising and bamboozling them? How great does great coffee really have to be? What’s happened to good old-fashioned great customer service in some artisan coffee shops?